Jira Service Management

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support portal","sharedPortalName":"Developer support portal","userInitialAnnouncementHeader":"Developer Support portal","userInitialAnnouncementMessageWiki":"<p>This service desk is serving Zettle customers.</p>\n<p>You can find detailed information to help you get started in our <a href=\"https://developer.zettle.com/docs/get-started\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Get started guide</a>. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Additional resources: <br class=\"atl-forced-newline\"> <a href=\"https://developer.zettle.com/docs/api\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">API documentation</a> <br class=\"atl-forced-newline\"> <a href=\"https://developer.zettle.com/docs/android-sdk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Android SDK</a> <br class=\"atl-forced-newline\"> <a href=\"https://developer.zettle.com/docs/ios-sdk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">iOS SDK</a></p>","translations":{"en-US":{"helpCenterTitle":"Developer support portal","sharedPortalName":"Developer support portal","announcementHeader":"Developer Support portal","announcementMessage":"This service desk is serving Zettle customers. \n\nYou can find detailed information to help you get started in our [Get started guide|https://developer.zettle.com/docs/get-started]. \\\\ \\\\ Additional resources: \\\\ [API documentation|https://developer.zettle.com/docs/api] \\\\ [Android SDK|https://developer.zettle.com/docs/android-sdk] \\\\ [iOS SDK|https://developer.zettle.com/docs/ios-sdk] ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7c073a20-9926-4731-ac0b-304ee2f17864/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZDRjYThhZi0xZmY3LTQxNDYtYTkyNC1iYmNjMjgzZWJjOGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdjMDczYTIwLTk5MjYtNDczMS1hYzBiLTMwNGVlMmYxNzg2NCI6WyJyZWFkIl19LCJleHAiOjE2ODU4MzgzMTYsIm5iZiI6MTY4NTgzNzcxNn0.ordpe5geY8TLIM1TE0Z57_AZs3rdT0j01-EguvrFDFs&client=bd4ca8af-1ff7-4146-a924-bbcc283ebc8d&height=300&mode=fit","bannerMediaApiFileId":"7c073a20-9926-4731-ac0b-304ee2f17864","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"api","projectId":10002,"serviceDeskId":3,"name":"Developer support","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"21","name":"API","descriptionHtml":"<p><br class=\"atl-forced-newline\"></p>\n<div class=\"panel\" style=\"background-color: #f5f5f5;border-width: 3px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 3px;background-color: #ebebeb;color: #000000;\">\n <b>Before you raise a ticket</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #f5f5f5;\">\n <p><br class=\"atl-forced-newline\"> You can find detailed information about our APIs in our <a href=\"https://developer.zettle.com/docs/api\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">API documentation</a>. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> If you still need help, please fill in the following form to raise a ticket.<br class=\"atl-forced-newline\"></p>\n </div>\n</div>\n<p></p>","callToAction":"API","introHtml":"","icon":10563,"iconUrl":"https://ext-izettle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[4],"key":""},{"id":"28","name":"Documentation","descriptionHtml":"<p><br class=\"atl-forced-newline\"></p>\n<div class=\"panel\" style=\"background-color: #f5f5f5;border-width: 3px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 3px;background-color: #ebebeb;color: #000000;\">\n <b>Before you raise a ticket</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #f5f5f5;\">\n <p><br class=\"atl-forced-newline\"> You can find detailed information about our APIs/SDKs in our <a href=\"https://developer.zettle.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">documentation</a>. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> If you still need help, please fill in the following form to raise a ticket.<br class=\"atl-forced-newline\"></p>\n </div>\n</div>\n<p></p>","callToAction":"Documentation","introHtml":"","icon":10568,"iconUrl":"https://ext-izettle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[4],"key":""},{"id":"20","name":"Getting started","descriptionHtml":"<p><br class=\"atl-forced-newline\"></p>\n<div class=\"panel\" style=\"background-color: #f5f5f5;border-width: 3px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 3px;background-color: #ebebeb;color: #000000;\">\n <b>Before you raise a ticket</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #f5f5f5;\">\n <p><br class=\"atl-forced-newline\"> You can find detailed information to help you get started in our <a href=\"https://developer.zettle.com/docs/get-started\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Get started guide</a>. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Additional resources: <br class=\"atl-forced-newline\"> <a href=\"https://developer.zettle.com/docs/api\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">API documentation</a> <br class=\"atl-forced-newline\"> <a href=\"https://developer.zettle.com/docs/android-sdk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Android SDK</a> <br class=\"atl-forced-newline\"> <a href=\"https://developer.zettle.com/docs/ios-sdk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">iOS SDK</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> If you still need help, please fill in the following form to raise a ticket.<br class=\"atl-forced-newline\"></p>\n </div>\n</div>\n<p></p>","callToAction":"Getting started","introHtml":"","icon":10562,"iconUrl":"https://ext-izettle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[4],"key":""},{"id":"25","name":"Other support","descriptionHtml":"<p><br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n<div class=\"panel\" style=\"background-color: #DEEBFF;border-width: 3px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 3px;background-color: #DEEBFF;color: #000000;\">\n <b>⚠️ Action needed for Android SDK partners - Upgrade to SDK v1.32.0</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #DEEBFF;\">\n <p><br class=\"atl-forced-newline\"> Starting from September this year, all our card readers will be shipped with a new Bluetooth module. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> If you don’t upgrade, your merchants will not be able to pair the new card readers with your integrations. <br class=\"atl-forced-newline\"></p>\n </div>\n</div>\n<p></p>\n<p><br class=\"atl-forced-newline\"></p>\n<div class=\"panel\" style=\"background-color: #f5f5f5;border-width: 3px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 3px;background-color: #ebebeb;color: #000000;\">\n <b>Before you raise a ticket</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #f5f5f5;\">\n <p><br class=\"atl-forced-newline\"> You can find detailed information to help you get started in our <a href=\"https://developer.zettle.com/docs/get-started\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Get started guide</a>. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Additional resources: <br class=\"atl-forced-newline\"> <a href=\"https://developer.zettle.com/docs/api\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">API documentation</a> <br class=\"atl-forced-newline\"> <a href=\"https://developer.zettle.com/docs/android-sdk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Android SDK</a> <br class=\"atl-forced-newline\"> <a href=\"https://developer.zettle.com/docs/ios-sdk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">iOS SDK</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> If you still need help, please fill in the following form to raise a ticket.<br class=\"atl-forced-newline\"></p>\n </div>\n</div>\n<p></p>","callToAction":"Other support","introHtml":"","icon":10567,"iconUrl":"https://ext-izettle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[4],"key":""},{"id":"22","name":"SDK – Initialization","descriptionHtml":"<p><br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n<div class=\"panel\" style=\"background-color: #DEEBFF;border-width: 3px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 3px;background-color: #DEEBFF;color: #000000;\">\n <b>⚠️ Action needed for Android SDK partners - Upgrade to SDK v1.32.0</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #DEEBFF;\">\n <p><br class=\"atl-forced-newline\"> From September 2022, all our card readers are shipped with a new Bluetooth module. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> If you don’t upgrade, your merchants will not be able to pair the new card readers with your integrations. <br class=\"atl-forced-newline\"></p>\n </div>\n</div>\n<p></p>\n<p><br class=\"atl-forced-newline\"></p>\n<div class=\"panel\" style=\"background-color: #f5f5f5;border-width: 3px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 3px;background-color: #ebebeb;color: #000000;\">\n <b>Before you raise a ticket</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #f5f5f5;\">\n <p><br class=\"atl-forced-newline\"> You can find detailed information to help you in the articles below: <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <a href=\"https://developer.zettle.com/docs/android-sdk/initialization\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Android SDK - Initialization</a> <br class=\"atl-forced-newline\"> <a href=\"https://developer.zettle.com/docs/ios-sdk/initialization\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">iOS SDK - Initialization</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> If you still need help, please fill in the following form to raise a ticket.<br class=\"atl-forced-newline\"></p>\n </div>\n</div>\n<p></p>","callToAction":"SDK – Initialization","introHtml":"","icon":10564,"iconUrl":"https://ext-izettle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[4],"key":""},{"id":"24","name":"SDK – MFi","descriptionHtml":"<p><br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n<div class=\"panel\" style=\"background-color: #f5f5f5;border-width: 3px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 3px;background-color: #ebebeb;color: #000000;\">\n <b>Before you raise a ticket</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #f5f5f5;\">\n <p><br class=\"atl-forced-newline\"> Please download and fill in the <a href=\"https://cdn.izettle.com/developer/MFI_Form_Zettle_Card_Reader.xlsx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MFi Program application file. </a> Once done, attach it below. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Once we receive the file with all details, we will create a request with our provider. We will provide the PPID as soon as the request is approved. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n </div>\n</div>\n<p></p>","callToAction":"SDK – MFi","introHtml":"","icon":10566,"iconUrl":"https://ext-izettle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[4],"key":""},{"id":"23","name":"SDK – Process payments & refunds","descriptionHtml":"<p><br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n<div class=\"panel\" style=\"background-color: #DEEBFF;border-width: 3px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 3px;background-color: #DEEBFF;color: #000000;\">\n <b>⚠️ Action needed for Android SDK partners - Upgrade to SDK v1.32.0</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #DEEBFF;\">\n <p><br class=\"atl-forced-newline\"> From September 2022, all our card readers are shipped with a new Bluetooth module. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> If you don’t upgrade, your merchants will not be able to pair the new card readers with your integrations. <br class=\"atl-forced-newline\"></p>\n </div>\n</div>\n<p></p>\n<p><br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n<div class=\"panel\" style=\"background-color: #f5f5f5;border-width: 3px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 3px;background-color: #ebebeb;color: #000000;\">\n <b>Before you raise a ticket</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #f5f5f5;\">\n <p><br class=\"atl-forced-newline\"> You can find detailed information to help you in the articles below: <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <a href=\"https://developer.zettle.com/docs/ios-sdk/user-guides/manage-card-payments\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Android SDK - Manage card payments</a> <br class=\"atl-forced-newline\"> <a href=\"https://developer.zettle.com/docs/ios-sdk/user-guides/manage-paypal-qrc-payments\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Android SDK - Manage QRC payments</a> <br class=\"atl-forced-newline\"> <a href=\"https://developer.zettle.com/docs/ios-sdk/user-guides/manage-card-payments\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">iOS SDK - Manage Card payments</a> <br class=\"atl-forced-newline\"> <a href=\"https://developer.zettle.com/docs/ios-sdk/user-guides/manage-paypal-qrc-payments\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">iOS SDK - Manage QRC payments</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> If you still need help, please fill in the following form to raise a ticket.<br class=\"atl-forced-newline\"></p>\n </div>\n</div>\n<p></p>","callToAction":"SDK – Process payments & refunds","introHtml":"","icon":10565,"iconUrl":"https://ext-izettle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[4],"key":""},{"id":"26","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://ext-izettle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"27","name":"Emailed Request","descriptionHtml":"","callToAction":"Emailed Request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://ext-izettle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"16","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://ext-izettle.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[20,21,22,23,24,25,28]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"API","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Developer support portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}